CONFIDENTIALITY AND PRIVACY POLICY

At Technolution, we strongly believe in the importance of protecting the personal information of our customers, employees and representatives (hereinafter referred to as “you”, “your”). We are subject to the Act respecting the protection of personal information in the private sector, and as such, we are committed to maintaining the confidentiality of the personal information we collect in the course of our activities and our subsidiaries (hereinafter referred to as “we”, “our”).

Our privacy policy (the “Policy”) is designed to inform you of our practices regarding the collection, use, disclosure and retention of personal information. By choosing to provide us with personal information (whether via our website, customer portal, email, in person or by telephone), you agree to the terms and conditions of this Privacy Policy and authorize us to process your personal information in accordance with it, for the purposes set out below.

DEFINITIONS

For the purposes of this Privacy Policy :

• Account means a unique account created for you to access our website or parts of it.

• Cookies are small files that are placed on your computer, mobile device or other device by a website, containing details of your browsing history on that website, among its many uses.

• Device means any device – a computer, cell phone or digital tablet – that is able to access the Website.

• Personal information or data means any information or data relating to an identified or identifiable individual.

• Service Provider means any individual or entity that processes such data on behalf of Technolution. This includes third-party companies or individuals retained by Technolution to facilitate the Service, to provide the Service on Technolution’s behalf, to perform services related to the Service, or to assist Technolution in analyzing how the Service is used.

• Third Party Service means any website or social networking site through which a user may log in or create an account to use the Service.

• Usage Data refers to data collected automatically, whether generated by use of the website or by the website infrastructure itself (for example, the duration of a visit to a page).

• Website means the Technolution website accessible at https://technolution.ca

• User means the individual who accesses or uses the Website, or the company or legal entity on whose behalf such individual accesses or uses the Website, as the case may be.

• Application means any web or mobile application developed, hosted or maintained by us.

• We may use cookies to collect usage data and improve your experience on our Website. We may also use third-party services such as Google Analytics.

CONSENT

We are committed to protecting the privacy of our users and only collect and use personal information with their consent and to the extent permitted or required by law.

By using our website located at https://technolution.ca or any other application developed, maintained and supported by us or by providing us with personal information, you agree to the terms of our privacy policy and consent to the collection and use of your personal information in accordance with this policy.

You may withdraw your consent at any time, except where restricted by law or applicable contracts. We will inform you of the consequences of such withdrawal, including the possibility that we may not be able to supply a product or process a request. Please note that your decision to withdraw your consent will be recorded in our files.

In certain circumstances, we may collect, use or disclose personal information without your consent. This may occur when legal, medical or security reasons make it impossible or impractical to obtain your consent, or when information is collected for the investigation of a possible breach of contract, the prevention or detection of fraud, or for law enforcement purposes.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

When you use our website or any other application developed, maintained or supported by us, we may ask you to provide us with certain personal information that may be used to contact or identify you. This information may include, but is not limited to:

• Contact information such as name, address, e-mail address and telephone number;
• Biographical information such as job title, employer, photograph and video or audio content;
• Marketing communication preferences and related information, such as reactions and responses to surveys and the like;
• Financial and billing information such as billing address, bank account, credit card number and other payment information;
• Service information, such as details of the services we have provided to you;
• Recruitment information, such as your curriculum vitae, educational and employment background, details of professional affiliations and other information relevant to a potential recruitment or association with Technolution;
• Usage data may include information such as the IP address of your device, the type of browser you use, the browser version, the pages of our website or applications you visit, the date and time of your visit, the time spent on these pages, unique device identifiers and other diagnostic data ;
• If you access our website via a mobile device, we may automatically collect certain information, including the type of mobile device you are using, the unique identifier of your mobile device, the IP address of your mobile device, the operating system of your mobile device, the type of mobile Internet browser you are using, unique device identifiers and other diagnostic data.
• We may also collect information that your browser sends when you visit our website or applications or access our website or applications via a mobile device.
• Any other personal information you provide. Please note that if you provide us with personal information about other individuals (such as your customers, directors, officers, shareholders, employees or beneficial owners), you must ensure that you have given such individuals appropriate notice that you are providing us with their information and that you have obtained their consent to such disclosure.

WE MAY USE YOUR PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES

Technolution’s collection, use and disclosure of personal information will be limited to that which is necessary for the purposes for which it is collected.

Technolution collects personal information for a variety of purposes, including :

• Responding to your requests ;
• Process payments and issue receipts ;
• Complete your registration for an event, training course, newsletter, website download or webinar in which you would like to participate;
• Human resources management and service agreements;
• Respect your withdrawal choices;
• To operate, maintain, improve and provide all the functionalities of the website or our applications, to provide the services and information you request, to respond to comments and questions and to provide assistance to users of the website or applications;
• To provide and improve our website or applications, to understand how users interact with them and to personalize your online experience. In addition, we may use your information to manage your account as a user of the website or applications, including to provide you with access to various features and to respond to your requests.
• We may also use your information to send you, via E-mail, marketing communications or to inform you of any important changes to our website or our business. Please note that we will not share your information with third parties for marketing purposes unless you expressly consent ;
• To send you, via E-mail, information, special offers and news about our products, services and events similar to those you have already purchased or which have aroused your interest in accordance with the applicable laws on commercial electronic messages. If you no longer wish to receive such communications, you may unsubscribe at any time by following the instructions provided in our e-mails or by contacting us directly.

ACCURACY OF INFORMATION

We make every effort to ensure that your personal information is as accurate and complete as is necessary for the purposes of its collection, use or disclosure.

USE OF COOKIES AND GOOGLE ANALYTICS

We use tracking technologies such as cookies, beacons and scripts to improve and analyze our website. We use temporary and persistent cookies for a variety of reasons, including to provide the services available on the website, to authenticate users, to personalize the user experience and to track information about website traffic and usage.

Some cookies are essential to provide the services requested and to prevent fraudulent use of user accounts. We also use persistent cookies to remember user choices, such as logins and language preferences, to enhance the user experience.

We also use persistent tracking and performance cookies to track information about website traffic and to test new pages, features or functionality on the website to observe user reaction. These cookies may be administered by third parties and may identify you directly or indirectly as an individual visitor.

You can set your browser to refuse cookies or to notify you when a cookie is being sent. However, please note that some parts of our website may not function properly if you refuse cookies.

Our complete cookie policy can be consulted at the following link: https: //technolution.ca/en/politique-de-cookies-ca/

ANALYTICAL DATA

We may use third parties, such as Google Analytics, to help us collect and analyze information about the areas visited on the website in order to evaluate and improve the user experience and the website. These third parties may use cookies and other tracking technologies. If you wish to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: Google Analytics deactivation browser add-on download page.

You can also read the Google Analytics privacy policy by clicking on the following link: Privacy policy and terms of use – Google.

CONVERSION PIXELS

Conversion pixels, also known as “clear GIFs” or “spy pixels”, are tiny images, usually a single pixel, that can be placed on a Web page or in an e-mail to let us know when you have viewed that page or opened that e-mail and to analyze response rates.

RETENTION AND DESTRUCTION OF PERSONAL INFORMATION

We will only retain your personal data for as long as is necessary for the purposes set out in this privacy policy. We will retain and use it to the extent necessary to comply with our legal obligations, to resolve disputes and to enforce our legal policies.

We will also retain usage data for internal analysis purposes. This data is generally kept for a shorter period, unless it is used to enhance the security or improve the functionality of our website, or we are legally obliged to keep it for longer.

DISCLOSURE OF YOUR PERSONAL INFORMATION

Your data, including your personal data, is processed at our operational offices and at any other location where the parties involved in such processing (such as our service providers) are located. This means that this information may be transferred to computers located outside your state, province, country or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. Consequently, in certain circumstances, foreign governments, courts, law enforcement agencies or regulatory bodies may be authorized to access personal data collected and held under our control.

By using our website or applications, you consent to this transfer. We will take all necessary steps to ensure that your personal data is treated securely and in accordance with this privacy policy. No transfer of your personal data will take place to any organization or country without adequate controls in place, including with respect to the security of your personal data and other personal information.

None of your personal data, nor your consent, will be shared with any third party, affiliated company or any of our suppliers for advertising or marketing purposes.

SALE OR TRANSFER OF BUSINESS OR ASSETS

When a business is sold or transferred, your personal data may also be transferred to the acquirer or transferee of the assets. If this occurs, Technolution will require the acquirer to use your personal data in accordance with this Privacy Policy. This includes the use of your personal data only by the acquirer and its affiliates. If we become involved in a reorganization, dissolution or liquidation, this may also result in the transfer of your personal data to a third party. In all cases, we will endeavor to protect your personal data and to inform you of any transfer to the extent required by applicable law.

SECURITY OF YOUR PERSONAL INFORMATION

We have put in place appropriate physical, technical and administrative security measures to protect the personal data you provide against unauthorized access, use or disclosure. These measures are regularly reviewed and improved to ensure optimum protection of your data.

Although we do our utmost to protect your personal data, it is important to bear in mind that no method of transmission via the Internet or electronic storage is 100% secure. We cannot therefore guarantee their absolute safety.

It is also important to note that we cannot be held responsible for personal data that you share with other users or that you publish in public spaces such as our blogs or social media. These public areas can be consulted or viewed by anyone visiting our website and are therefore not covered by this policy.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. When you follow these links, you leave our website. Information exchanged at this time is no longer subject to our privacy policy. We recommend that you read the privacy statements of other websites you visit before providing any information.

CHILDREN’S PRIVACY

We do not knowingly collect or solicit personal information from children under the age of 13. By using our website or applications, you declare that you are at least 13 years old. If you are under 13, please do not attempt to send us any personal information. If we discover that we have inadvertently collected personal information from a user under the age of 13, we will attempt to delete that information from our files and records immediately. We also encourage website users under the age of 13 to ask their parents or guardians for permission before sending any information about themselves over the Internet.

If you believe that a child under the age of 13 has provided us with personal information, please contact us using the details provided in the following section.

YOUR RIGHTS

You have the right to know whether we hold personal information about you and to consult this information. You also have the right to ask how we collected your information, how we used it and to whom it may have been disclosed.

Subject to applicable laws, upon receipt of a written request from an individual and after verification of his or her identity, we will inform the individual whether we hold personal information about him or her and will disclose such information to him or her.

We may refuse a person access to his or her information in accordance with applicable laws, in which case we will give reasons for our refusal.

Any request for access to information or request for modification may be sent to the person responsible for the protection of personal information at the following address

By e-mail: [email protected]

By mail: Rémi Sansregret, 7269 Dunver, Montréal, QC, H4H 2H6

COMPLAINTS AND CONCERNS

Our staff and representatives are trained to respond to questions or concerns about your personal information. If you are not satisfied with the response from our employee or representative, you may contact the person responsible for privacy protection at the above address.

MODIFICATION OF THE PRIVACY POLICY

We may change this policy from time to time and will post the most current version online. We encourage you to periodically review this Privacy Policy for any changes.

Last update: January 28, 2025